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VoIP ACROSS THE ENTERPRISE: PROCEEDING
CAUTIOUSLY -
The CompUSA story |
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March 2004 - Brian
Sharwood 416-413-9381 & Les Melamed
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KEY HIGHLIGHTS: |
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- VoIP appears to have reached the point where it is truly ready for
prime
time – companies are actually using the technology to achieve productivity
advances, and finally moving to a single network for both voice and data.
- A nitty-gritty, hands-on implementation of a business voice-over-IP
solution is
never without challenges. The story of CompUSA demonstrates the
challenges one company faced moving to a new IP phone system. Choices
can be difficult but testing and trials can sort through discrepancies
between
offered features imagined and features working. Care and caution are
required, but success is possible. The CompUSA story is an instructive
study
of 'how' to pull off a successful technology upgrade.
- This is but one example of a successful implementation through close
collaboration and cooperation between CompUSA, the distributor and
prime
installation contractor, Five Star Telecommunications, the carriers,
Sprint and XO and the equipment supplier, Mitel Networks.
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